A Day In The Life Of A Hub Manager

Although a lot goes on behind the scenes at MetroAir Virtual airlines, over the years, Matt , the executive team and the support staff have continued to improve and enhance the website to make our jobs as managers much easier.

As a Hub manager, some of my responsibilities are to review and approve the PiReps of the pilots assigned to my hub, keep an overall eye on the daily activity of my pilots to determine possible candidates for Pilot of the Month and participate in monthly staff meetings. We, as hub managers are also asked to join in other projects along the way that will enhance your experience with our virtual airline. Let’s take a little tour of my virtual office.

Upon logging on to the website, instead of defaulting to my Pilot Control Panel, I am directed to the “Executive Summary” page. (See figure 1.)

Note in the upper left hand corner there is a brief  “Hub Management” summary. To the side of the KMCI PiReps the date is in red. This alerts me that it has been more than 24 hours since I have been on to approve PiReps. (Just a little side note: Don’t be fooled during Hub Competition months.) All executives and staff members get to see this page first. We know which hub managers are sandbagging on approving PiReps. In the second highlighted box on the right hand of the page are navigation tabs to other pages only available to managers and staff.

Let’s take a closer look at the “Hub Panel” tab.(Figure 2)

Here, I have several options to choose from. If I click on “Manage PiReps”, it will take me to a list of who has flown since my last visit. (See figure 3)  Any identifying information will be blacked out.

From here, I can see who has been active today. Now all I have to do to select a given PiRep is to click on one of the lines and to site will take me to much more detailed information. We’ll now take a closer look at the value of  ACARS information to the Hub Manager. This page is going to be to long  to display in one screenshot. will have to look at it in multiple sections.(Figure 4a)

In the top section, the first place I look on this page is in the upper right hand corner (ALERTS). This box gives me immediate feedback as to what may potentially be a denied PiRep. Then I check to see that the proper equipment was used. I also compare Departure times and Arrival times to ensure that the schedule is being reasonably met. In the “ALERTS’ section there are two entries in red. The first is “IN-FLIGHT FUEL” and the second is “FUEL”  In this case, ACARS has detected that fuel was added while airborne.

In this case, I as a Hub Manager , Would look more deeply into the data supplied by ACARS to see exactly where these anomalies may have happened and why. In this case There was 1500lbs fuel added late in the flight, even though there was plenty left to make the destination.

While most PiReps have no alerts attached to them and they generally get approved, this PiRep had to be denied.

There is more to view on the PiRep Management Panel but I’ll save that for another day.

Derrick Medlin

Derrick Medlin has been a pilot with MetroAir Virtual Airlines since March of 2008. He has served as Allegius Hub Manager and mainline Hub Manager in each of it's hub cities and is currently serving